The breakdown meant people could not check in online, print out boarding passes, book flights or get effective electronic communication from the airline.Īs a result, Aer Lingus had to revert to manual methods for checking people in, a move which almost immediately led to large delays and disruption. It came after the carrier suffered an IT problem earlier this month that saw more than 50 flights cancelled and resulted in chaotic scenes at airports in Ireland and overseas.Īer Lingus blamed a “major break in connectivity” at its UK-based network provider for downing its cloud-based IT system. On Monday afternoon the airline said the issues had been resolved and apologised for the inconvenience caused. Aer Lingus also specifies that passengers must be able to. Hand luggage on Aer Lingus is also subject to a weight maximum of 10 kg. Hand luggage is limited to a maximum size of 55 x 40 x 24 cm, including any protrusions such as handles or wheels. We’re so sorry for any inconvenience caused to our customers. Aer Lingus passengers can also check in for their flight at the airport. Our online check-in and Manage Trip services on our app and are now back up and running following some issues yesterday and earlier today. The company first reported on Sunday afternoon that customers were having trouble using its website and app, with the issues recurring throughout Sunday evening and Monday morning. Journal Media does not control and is not responsible for the content of external websites.Aer Lingus passengers faced problems with online check-in services during Sunday and Monday in the latest IT issues to hit the airline. Users are reminded that they are fully responsible for their own created content and their own posts, comments and submissions and fully and effectively warrant and indemnify Journal Media in relation to such content and their ability to make such content, posts, comments and submissions available. Journal Media does not control and is not responsible for user created content, posts, comments, submissions or preferences. Wire service provided by Associated Press. Irish sport images provided by Inpho Photography unless otherwise stated. News images provided by Press Association and Photocall Ireland unless otherwise stated. In order to check in for your flight at Tenerife South Airport (TFS), go to departures hall in the main building terminal, or follow the instructions provided. Notes: AerLingus service hours +34 918 362 265: from. For more information on cookies please refer to our cookies policy. Baggage handler of Aer Lingus luggage: Iberia 966 919 013, Passenger terminal, Level 0, baggage claim hall. You can obtain a copy of the Code, or contact the Council, at PH: (01) 6489130, Lo-Call 1890 208 080 or email: note that TheJournal.ie uses cookies to improve your experience and to provide services and advertising. TheJournal.ie supports the work of the Press Council of Ireland and the Office of the Press Ombudsman, and our staff operate within the Code of Practice. “Both have now been fixed and measures have been put in place which should prevent an outage of this type happening again.” The spokesperson added that a component within the airline’s back-up system failed, with the cable only being repaired at 5.30pm on 10 September. “Their internet services provider in the UK had a major failure in their network when, early on Saturday morning, unrelated construction work damaged one of the fibre optic cables which provide connection to Aer Lingus’ systems.” “Aer Lingus has a contract with a leading cloud services provider to host the network and infrastructure behind our core operational and customer system,” added the spokesperson. The airline has said that the issue was caused by construction work in the UK damaging a fibre optic cable that provides connectivity to Aer Lingus’ systems. The issues over the past two days have come after the airline cancelled 51 flights on 10 and 11 September - mainly to and from Dublin and European and UK destinations –due to “major” errors with the company’s online system, leaving Aer Lingus unable to check-in, board or access mandatory flight information for nearly 10 hours. Also need to add baggage and unable to manage my booking to allow same,” one person tweeted. “I am still unable to check-in for flight tomorrow. However, some customers have responded to the tweet claiming there are still issues with the airline’s app, saying they are still unable to check-in online.
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